Brian Westbrook

Review of BMW Seattle

Everyone seems to, or is doing a good job of prete...

Everyone seems to, or is doing a good job of pretending, be embracing the new safety protocols and Andrew Massart continues to be a rockstar. After my X5 started throwing a DEF warning and threatening shutdown, Massart knew just what to do and got it sorted out for me with perfect communication and appropriate accomodation. It's a bummer the loaner car situation is currently bleak, but otherwise it was all fives!

Please pass along my thanks not just to Andrew, but the entire service team; I can see their smiles underneath the masks!