Alejandro Alvarez

Review of Hostal de Alem

The truth that the service a shame, the day I call...

The truth that the service a shame, the day I call to book I was attended by a person, he indicated that there was availability and the price and asked me to send an email to specify the payment. I call again to pay and a man who claims to be in charge of reservations tells me in a very bad way that there are no rooms and that it is not his problem that the girl who took care of me who also says the one that covered a franc, does not take care of that. When I tell him that it is not my problem as a client and that given his information organize work meetings and they are making me have a bad time, instead of being nice and trying to find a solution, he only treated me worse. Lack of resolutive capacity and terrible customer service, not recommended.