Don't do business with these frauds. Save yourself...

Don't do business with these frauds. Save yourself.

Summary:
1. They simply DID NOT DO a significant portion of the work outlined in the contract.
2. They were extraordinarily rude and dismissive of my wife, who has health issues and taking care of a toddler, when she asked them to come out and re-evaluate their work.
3. They promised 100% eradication of rats. 2 months later, I have photos of 4 footlongs running amok. Now they're going back on their work.

Details:
We had some rats in the crawl space. We hired Clean Crawls in September to fix the issue. Nathan came out, was professional, kind, and responsive, and promised that rats would be gone after his team did the work - cleanout, trenching, installing mesh protection, and other work like pipe insulation. A smooth $5000. We also hired Cascade after their recommendation.

Sadly just a month after their work, rats were back, and it was getting worse. Several times I emailed Nathan asking for advice, but he basically said it's Cascade's issue now. Things got worse.

I asked Nathan to invoke the Warranty section of the contract and receive 0 response. Huge contrast to when he was still selling us.

My wife called their office and was shamed and spoken down to by a woman, claiming that the contract is void. My wife has a chronic illness, and stress causes her to outbreak. Who does business like this?

Finally, I installed video in the crawl space and saw 4 huge footlong rats running amok. I was forced to clean out dead carcasses in there as well. I had someone else come in.

The other organization indicated that about $1200 of the work was simply not completed - pipes weren't insulated, and the mesh Nathan promised just wasn't there!!!

So I sent Nathan 3 notices:
1. Requesting an apology for their behavior to my wife
2. Trying to understand why he made such promises
3. Requesting a refund for a very simple matter of me paying them for work they didn't do.

Crickets.

So far I've received no reply. As far as I am concerned:
1. They should be admonished for the way they treated my family member, and a sick one at that. An apology even?
2. They should be held accountable for the promises they make.
3. They clearly indulge in fraud by taking your money for work never done.