Carlos Zavala

Review of The Ford Store San Leandro Lin...

Sent to San Leandro Ford our transit van because t...

Sent to San Leandro Ford our transit van because the anti-thief was activated and we were unable to move the vehicle; we explain to the service advisor Genaro what was the issue with the vehicle and the anti-thief and he recommended to change battery and reprogram the key and asked if I have extra keys to drop them because if they reprogram one all of them need to be down, few days later he call and said the vehicle was ready, came to pick up the van and paid a $1,100 bill, walk out with the keys try to open the van and none of the 4 keys that we give them to reprogram work, I spoke with Genaro and he said they didn t reprogram the keys; I was like so... what you guys did? He s like we change the battery... I have all the documentation and communication on file where they state what they will do; however Genaro continue giving me attitude and saying we bring the unit for a battery issue, so why he asked to drop all the keys at the beginning if the issue was only the battery...since was late and I was busy I told him to get the stuff done and he said it will be done next day; came back next day to get the van one more time and Genaro told me I have to pay another $128 because they forgot to charge me for the battery.... really?? $1,100 for the reprogram the keys(that according with Genaro was not the issue) and next day another $128 for a battery ( that according with Genaro it was the issue why we bring the unit) this doesn t make any sense; on top of that his attitude was not professional, not customer service oriented.
This dealership use to be one of the best ones, I have been working with them for almost 5 years, however the last 2 visits have been really bad experiences. Hope one day they get back a Service Manager that get more attention on the customers service again.