My 2016 Jeep Renegade broke down in the middle of ...

My 2016 Jeep Renegade broke down in the middle of 95, rush hour, after I was told it was safe to drive. Now, because Haley refuses to even run a diagnostic on the vehicle, I can't even get a rental car. Seriously? I could have been rear ended and seriously hurt, and you aren't willing to make some time to do a simple diagnostic? This isn't just a bad review on Haley, but on Jeep & Chrysler as a whole, because I have received terrible customer service all the way around, and this vehicle I spent so much money on is insanely unreliable.