The staff fails at putting on an in-store event. T...

The staff fails at putting on an in-store event. They were very rude and turned away over 35 people who were waiting for hours outside in the cold. The event was advertised as free and open to the public when I later discovered while freezing outside that they had a VIP list that kept people from being allowed into the event. This was the worst experience I've ever had at an in-store event. I have never been into the store since it opened and don't ever plan to.