Adam Rogers

Review of Embassy Suites West Palm Beach

They have a welcoming thing to where you get drink...

They have a welcoming thing to where you get drinks and light snacks. Not knowing for sure what the etiquette was, I got some veggies light food and sat for over a half hour waiting for a server about two minutes before 7:30 finally I got someone's attention. And asked how you were supposed to get these free welcoming drinks. I guess you go to the bar to order you can't be ten foot from it. The bar stools were fool I didn't want to crowd in. After trying to get eye contact for over a half hour and being completely ignored . A bar waitress finally came over and tried to make it right by giving me two drinks which was nice but still avoiding eye contact and making sure not to acknowledge really sucked.
Update reception after I learned how things worked. Things where pretty good.
I noticed the owners response. Although as they pointed out the drinks are free the cost is not important I was disappointed in service more than anything. Not cool being ignored.