The lady running this place the day we were trying...

The lady running this place the day we were trying to stay was the rudest I have encountered anywhere. We booked and paid 3 days in advance. There were 3 bad accidents on our route to get there. Gridlocked traffic left us stuck in our vehicle all day. I called to advise her of this hours in advance.Then when I called again saying we might be 10 minutes after check in time she was rude, said we couldn t stay there and went on about how they can t pay people to stay late. I said we would rush to make it, she got mad and said don t come, then hung up. Thanks for making a horrible day worse for my kids and I.