We ordered parts, paid cash, called several times ...

We ordered parts, paid cash, called several times checking status. We never received a courtesy call. Finally after weeks we go in person only to find out the parts are unavailable. Ok so we asked for a refund & it's "store policy" to issue a check. We provided mailing address but still had to call repeatedly to check status of refund. I finally left a detailed message for Corde Moore. Oh he's the parts MANAGER and he didn't have the consideration to return my call. Instead some unprofessional girl named (Shonda?) called me & literally made it a point to hang up in my face while I was expressing my frustration. Needless to say never going back to this location but had to let it be known to the public how trifling & inconsiderate the staff is. Please don't ask me to contact your office for details about this because when I tried to reach a member of management you guys didn't want to talk then. So...