HORRIBLE!!!!! I wish I could give them zero stars...

HORRIBLE!!!!! I wish I could give them zero stars. Our homeowner's insurance company (Allstate) arranged for Hancock Claims to come out and inspect our roof today due to a suspected ice dam causing leaks in our master bathroom and home office. Last night, I received an email from Roy Scheunemann with Hancock Claims, who stated that he would be here at noon today to look at our roof. I wrote back and said that would be fine. He then emailed me back a short while later stating that he could not locate our address in his GPS. He had the COMPLETELY wrong address, wrong state, and even wrong zip code. I immediately replied and informed him that his info was totally wrong and I provided him with our correct address. We never heard from him again after that. My husband and I rearranged our plans for today so that we could be home for the inspection, only to be completely blown off and have them be a no call/no show. We sat around waiting and waiting. I emailed him at approximately 12:30 this afternoon asking where he was and if he was still coming. No response. We are FURIOUS. There is absolutely NO excuse for this whatsoever. It was beyond unprofessional and unacceptable to not show up or even make any effort to contact us to let us know they were not coming. I have since reported them to Allstate and will be reporting them to the Better Business Bureau next. These people should be ashamed of they way they run their business and blow off customers. Based on the other reviews I have read on here, it appears that they make a habit of not showing up for scheduled appointments and, when they do show up, they are totally useless and deny claims. After reading these reviews, I am horrified. I don't even want these idiots coming anywhere near our property now. I will be calling Allstate on Monday to demand somebody else. Absolutely terrible, terrible company. Avoid them if you can!

**UPDATE** Tonight, I received an email from someone named Brett Ferarra, who informed me that he was the one who was supposed to come and inspect our roof today (I have no idea what happened to Roy Scheunemann) and said that he was unable to make it because he had a lot of claims today that were scattered all over the state and that he did not have cell service to be able to call us to inform us that he could not make it. I told him that was not a valid excuse whatsoever and that we have traveled all over our state enough to know that he could have very easily found a spot with enough cell service to give us a call so that we would know he wasn't coming. He asked if he could come tomorrow and I told him to not even bother, that we would be contacting Allstate to request somebody else. What a complete joke.