Arminda Landis

Review of Gateway Buick GMC (Dallas, TX)

UPDATE AGAIN: my husband was told that all their o...

UPDATE AGAIN: my husband was told that all their oil filters at their service center collapse once they've gone over 3,000 miles. Acdelco filters. When they kicked him out per my last update, they told him this. Now we are doing an oil change at home because my 1st review explains the filter issue. Now, 5,000 miles and I have pictures and a video to prove that the filters are NOT supposed to collapse when changed at the proper times and mileage.

UPDATED: I took my car in because my car had been making a weird noise and feeling like it was jerking while sitting at a light. It also would smell like burning rubber when my A/C kicked on. Less than 24 hours we get a call they cannot find anything wrong with my car. The paper given back to us says "attempted to remake customer complaints but was unable" or something similar.3 weeks later on our way to vacation my car breaks down. It ends up being an easy/simple fix if your familiar with cars- VVT solenoid. So no one actually checked for issues or to test parts out. Instead we had to spend lots of time in a hot parking lot and spend our vacation money on parts. We are going to a new dealership for now on. Somewhere that honors our warranty and doesnt tell my husband to get out of their building.

Changing my review from a 3 to a 1. And if there was an option for zero stars I'd choose zero. We bought a used car with a certified preowned inspection sheet starting all parts of the car had been looked over and check to be working properly and safely. 1st, a button on the dash popped off. The button cannot be replaced on it's own, so they had to replace the entire assembly on my dash. Then, less than 2 months of having the car we noticed a tire was wearing down funny. Thought we just needed an alignment. Come to find out the rear control arm was bad. But had been checked off as fine on the inspection report. We never hit a pothole close to big enough to had damaged that nor did we even hit anything. We took the car to the dealership to have it looked at and fixed. The service center here is A JOKE. They insisted we hit a pothole, that this was our fault, and that it could not have been an honest mistake or accidental look over. They continue to tell us we dont have a warranty, we are not in our 1 year/12,000 miles limit, and every other thing to avoid helping us. The preowned sales manager ended up speaking with us, getting the problem fixed, and even replaced the tire. He made no fuss about it and was extremely kind about it. After the 2 free oil changes, I needed a 3rd. We where unable to get an appointment in time to have them change it. So my husband decided to do it this time. When he pulled the oil filter out, it had sludge and was collapsed. Which means no one actually changed the filter as we've put over 12,000 miles on the car now. And we had been there twice for an oil change. My motor has been starving for oil which now explains the rattaling noise my car has been making. I'm beyond disappointed with this dealership. I feel like I was sold a lemon. I hope my motor has no damage to come, because it's going to be hell trying to get them to look at the car and to take ownership of their mistakes. I will not buy another vehicle from them. Once my car is paid off we will look elsewhere to upgrade. Save yourself from this nightmare of a scam and look elsewhere.