Tim Shue

Review of Independence Harley-Davidson

I recently had my Road King serviced at Harley-Dav...

I recently had my Road King serviced at Harley-Davidson of Charlotte and I was very pleased with my entire service experience. I made an appointment for the next day from my initial phone call and I was told to bring my H-D in first thing in the morning. When I arrived and walked in to the service dept. I was promptly greeted by Jordan the service writer and explained what type of service I needed. Jordan asked me several questions to make sure he understood my needs and the technician that would be working on my bike came out and greeted me as well.

I waited for my service in the dealership and several dealership employees walked by and asked if I needed anything and I was able to wait in the waiting area and watch the morning news. After a reasonable amount of time, Jordan came and told me my bike was ready and we went back to the service department and Jordan explained the charges and I paid the bill and walked out to my freshly washed bike.

I rode away very pleased.