I needed a new SIM card for my phone and was told ...

I needed a new SIM card for my phone and was told they could not give me one and all they could do was a swap. That made no sense so I went to a different Xfinity store was out in two minutes with a new SIM card. These guys aren't technicians, just untrained sales associates. You're better off sitting at home calling the 1-800# because that's about all the technical training they possess.