My husband and I stayed here for our anniversary t...

My husband and I stayed here for our anniversary this week. At first we were excited but, unfortunately, we left disappointed.

I ll start with the pros:

The resort is gorgeous. It really makes you feel like you ve stepped out of Texas and into a real vacation.

If you can afford it, there are plenty of things to do.

We enjoyed put-put, their workout room, and the overall environment.

Front of desk staff is friendly, helpful, and welcoming. Jimmy was especially helpful and went above and beyond.

The lantana restaurant is superb with great service.

*The cons:

Our problem was mainly with the rooms.

The walls are PAPER thin. You hear every conversation, toilet break, slammed door, and footstep from next door, the hallway, and outside. It s pretty horrible. I m not a light sleeper but could not sleep because of the noise. There was a band playing after 11pm on Saturday that you could hear in the room and just everyday low conversation as well as rowdy conversation all night long AND bright and early in the morning.

The next issue is cleanliness. When we first got into the bed, there were long black hairs all over the pillows. It was absolutely disgusting. There are also weird water stains above the window which is just odd.

Our toilet started to overflow on the first day with only one use. The maintenance guy came right away to fix it but housekeeping did not come until we asked for them several times. We had nasty pee water all over the floor without any towels from 7am to 4pm by the time housekeeping made their way to us. We couldn t use the toilet or shower at all, which was pretty unacceptable with as much as you pay to stay here.

While the sliding barn door for the bathroom is aesthetically pleasing, it is not very practical. If anyone needs to use the bathroom, there is NO VENT so and the door does not shut completely so it smells the whole room up.

Lastly, all the hidden fees are obnoxious. You check in to find out you have to pay a $35 resort fee on top of what you already paid. Ok no problem, they have to keep up the grounds and everything. By the way, that is per night, which they don t tell you. Then you also get charged $75 per person but you get that back at the end of your stay if you don t charge anything to your room. They explained it as kind of a tab. Ok, no problem. We kept it well under that amount expecting to get some back. We got hit with a bill at the end which included the thing we charged to our room (under the $75 per person) but not the $75 per person prepaid tab, plus additional resort fees. This was just so disappointing after having such a horrible time sleeping and staying in a pee water room for a whole Saturday waiting to shower.

Overall, the grounds are nice, when other resort attendees aren t leaving trash everywhere. We enjoyed some of the amenities but we left feeling so ripped off and like we should have spent our time elsewhere. I would not come back because it s impossible to sleep in the room between the uncleanliness, the hidden fees, and the unusual amount of noise for any hotel, let alone a resort.