Jorge Flores

Review of Mutua Madrileña (Infomarktel)

IF YOU HAVE INSURANCE FOR YOUR HOME IN LA MUTUA, Y...

IF YOU HAVE INSURANCE FOR YOUR HOME IN LA MUTUA, YOU ONLY HAVE 30% OF YOUR ASSETS COVERED (at least that's what my experience shows)

I have had a burglary at my house and I have only been paid. The policy is correctly contracted, without underinsurance, and all the conditions are met to have 100% of the content covered. However, the Mutual Society has ONLY INDEMNIFIED ME 30% OF THE STOLEN. They have not bothered to justify the crude compensation in any clause of the policy, since that is impossible, but they argue that they compensate only 30% BECAUSE THEIR EXPERT SAYS IT (on the payroll of the same Mutual).

It is an absolute shame to proceed with this company that charges you an insurance premium for 100% of the value of what you have at home and when something is stolen, you are only compensated for 30%. CARE ALL OF YOU WHO HAVE INSURED YOUR HOUSE WITH THE MUTUAL SINCE YOU HAVE A DEPROTECTION OF 70% OF YOUR ASSETS.

I am sure that we will win this in the corresponding claim before the General Directorate of Insurance or in the Courts. When we win it I will expand this review for everyone to see the procedure of this company.

I would love to know if the same thing has happened to any of you. Take good care of yourself and stay home.