I am very disappointed in the customer service I h...

I am very disappointed in the customer service I have received at this Chuys location. My husband and I love going to Chuys but it seems that the customer service is just not there anymore. A couple of weeks ago we went to Chuys and ordered an appetizer plate with our drinks. We repeatedly asked for plates and utensils (the utensils I received in the package they gave me were 2 knives). Needless to say I did get my fork but we ate on napkins. Today we stopped by Chuys and got a to go order. Well we received half of our food; it appears that the kitchen forgot to put in our sides. I called to let them know and the host kept asking if we were sure we were missing these items. Yes we are sure if not we would not be calling. Finally after having finally convinced the host that we did not have our items, she asked if we could go back to pick up the items. I let her know we were not going to drive all the way to their restaurant to pick up sides so she begrudgingly decided to send me a coupon for a free appetizer. She did not apologize for messing up the order she just decided to make amends. Don't get me wrong I appreciate the free appetizer but I would prefer to pay for it if it means I am going to get the Correct order that I paid for. I will not be returning to this location again.