Quick delivery, well working online tracking. But ...

Quick delivery, well working online tracking. But apparently the parcel deliverer is not paid for ringing at the recipient? It has never been tried to deliver the package directly and it is not funny to see "Your parcel was delivered" and then to ring myself along the neighborhood asking if someone has my parcel. That is a bad conclusion! May be there is an enormous pressure, so I just hope the causes of the deficiency would be recognized by the right area of responsibility.