We have been trying to get our fireplace fixed sin...

We have been trying to get our fireplace fixed since they are the authorized dealer/repair facility in our area for the brand we have. On November 6, almost 2 weeks ago Laura wasn't in and the girl said she would give her the message and have her call back.. we received no call back so we called again today and we were told Laura was available and was there. The call was put through and it rang and rang until we had to leave another message.. again no call back. For 2 weeks we having been trying to schedule service but we cant get Laura to call us back. We had to wait a couple months to get a technician previously. Between long service lead times and very poor customer service response times this is a poor company for service.