Dylan Le

Review of Circus Circus Reno

Horrible Hotel layout. When my family and I first ...

Horrible Hotel layout. When my family and I first walked in, it was like we were in a maze. We had a hard time even finding the main lobby. On top of that, there are multiple towers that have their own lobbies that don't even have a concierge. Another thing about the layout, there are so many stairs you need to take from the center of the hotel to each of the towers and parking garages. The problem with this is that there were no ramps at these stairs so we needed to carry our luggage up stairs instead of rolling them up a ramp or take an elevator. Three of the five days we stayed, we would come back to our room past 6 pm and our room was not made. 6 PM! We had to call the front desk to request that our room be made and had to wait outside during the time. There are also no safes in the rooms and we didn't even get a do not disturb sign on our first night. If you are in Reno, do not stay here.