I cannot express how much of a disappointment my e...

I cannot express how much of a disappointment my experience with this company has been. To say it has been the worst experience with an organization in my 15 year professional career would be an understatement. I was originally contact by Ranley Goose to assist with internet and phone through AT&T for a client of mine in Pasadena. I was promised that this would be an easy transition and I would have an account manager so we didn't always have to go through call centers at AT&T to get issues resolved. We signed the agreement with AT&T and Sombus in May of 2016. It is now March of 2017 and I still don't have an account manager or anyone I can turn to for issues that arise. I tried to get assistance from AT&T directly but they said they couldn't help because our account was managed by Sombus.

In November of 2016 I began asking Ranley for additional lines at our office in order to provide better customer service. In this situation I am trying to add additional services and pay more money but apparently that is a problem as well. Again it is March 2017 and I still can't get the lines added. It is the most ridiculous service I have ever experienced. I even went as far as leaving hour messages for Ranley and never received a call back and still have not received a call back. Eventually I managed to get the name of Shaun O'Dell the Vice President of Operations and after 3 or 4 calls he assured me this issue would be resolved and we would receive an account manager. It has been at least 3-4 weeks and still no resolutions. I have ran out of options to get my problems solved. I have a potential of losing my largest client and Sombus cannot be bothered to return a call or help me in anyway.

Please beware of this company. They are incredibly dishonest people.

Marwan Khalifa