bill benton

Review of Socotra Capital

This is a letter of acknowledgement of truly super...

This is a letter of acknowledgement of truly superior customer service from one of your Loan Servicing Agents, Miss Lauren Mondell. I have reached out to her several times because of our positive initial interaction. When I find a truly helpful person with a company, I try to get in touch with them if I have further inquiries. Lauren is one of these special persons.

I am a business person and frequently call companies for assistance. Being "old school", am totally frustrated by all the Push 1 for ..., then Push 3 for ..., etc. By the time I reach a human, I usually have to apologize for being in a confrontational place and ask for patience until I cool down.

This brings me back to Miss Mondell. First, she's patient and listens to my question. Then she answers directly. She doesn't jump off and spout some canned reply. She has proven to be very knowledgeable and has fielded a variety of questions over the past couple of years.

We sold the property, so won't be dealing with Socotra Capital any more. I must say, interacting with Socotra thru Ms Mondell was a breath of fresh air among my dealings by phone with numerous companies.

I wish Miss Mondell the best of luck in the future.

Bill Benton