Socal Chiropractor

Review of BMW Seattle

Joy is the worst car salesmen I have had to work w...

Joy is the worst car salesmen I have had to work with and I have worked with a lot of salesmen. I don t know if it was based on my race. I was excited to check out this dealership based on the good Yelp reviews but had one of the worst dealer experiences ever. Me and my uncle worked with Joy and what a nightmare from start to finish. She was really cold toward us and unpleasant while interacting. I understand some people have different personalities but there needs to be a level of professionalism in my opinion. She kept making rude statements like when we asked her if it came with a second key she would say that it s gonna come out of commission if she did that. Who says stuff like that? Also, after completing the deal, she said they would provide a windshield replacement. I followed up with Joy and she said she couldn t move forward until my uncle signs the car fax which I don t understand why she didn t take care of that beforehand. Afterwards, she texted me a picture of the phone number to the company that deals with the windshield and a part of the reference number. I told her I couldn t see it and she said that for your reference you have to click on the message to see the picture. I m not dumb I know how to work my phone. We found upon inspection that a piece of the trunk compartment was broken and all she said was it s a used car we don t fix minor issues if you want a perfect car we can get you in a 2021 x3. How unprofessional is that? Are you mad that I asked a question. I never would recommend Joy at all! I wish I could give this dealership negative stars. Michael one of the managers didn t really seem to care when I told him about my experience but Jay did and he seemed to empathize. Nonetheless, I am done with this business.