J.R. Betancourt

Review of rateGenius, Inc.

I had a horrible experience with rate genius. Afte...

I had a horrible experience with rate genius. After I was told I was approved I sent all paper work my car title etc... The agent handling my case calls me and says the company rejected my approval because of something that came up on chex systems, but he then said I found another company with better rate assured me that they didn't use chex system and had me send in more paper work... He would call me 2-3 a day before I sent out paperwork, after I sent it out, 3 days go by I hear nothing, I call see if he for paperwork I get auto msgs that he was out the office . 1 week later nothing 1 1/2 week later still nothing I finally call and they I call to speak to someone else and they say he is no longer with the company, somebody else looks into it and says "no we apologize but your nor approved for this other company, he should should of never sent out other request" his name was Louis bacerra. For this unprofessionalism I give rate genius 2 thumbs down.