No customer service.... have kept my money for 14 ...

No customer service.... have kept my money for 14 working days now.

I am waiting on hold again 3 days waiting for my refund i was promised 14 days ago. I placed an order and 2 days after delivery date was told they swapped my order as my desk was not in stock. I tried to swap to something else via email they sent me and said what i wanted recieved nothing back. I tried calling and kept getting cut off the customer service line so tried the sales line. I try to explain to sales person but he was rude and said he was losing sales talking to me. But i said i was a customer cannot get through to you and was getting cut off. If eventually was willing to help me but all the products i wanted were not in stock and then the table they had swapped my order to was no longer available to me. So i said cancel my order this was on 6th April 2020 he said because if tge issues i would have to wait 10 working days for a refund. I got an email on 10th asking had i decided which desk i wanted. I sent it back saying i cancelled the order. I heard nothing back. 8 working days no refund send emails no response over next 2 days and so called customer services to be told the order has not been cancelled by there warehouse and cannot issue a refund as the warehouse has to cancel it first. They will look into it and come back. No response called back and still had nothing further to action said she has now sent to a different manager and will chase let me know tomorrow. Come the next day exactly the same but was told i would get an immediate refund when they have authority from the warehouse. So here i am chasing again 30 minutes to get through. Looks like the warehouse has confirmed it cancelled and they can refund my order . But waiting on hold as they cannot get through to the finance department. The only reason given this is a bazaar case. What a surprise they cant get hold of finance team. Now noone here til monday so no refund. This company is dreadful...