This is one of the worst hotel experiences I have ...

This is one of the worst hotel experiences I have ever had! Hotel lost our booking and had to find a room for us when we arrived. Then when we left they charged our credit card the full price of the stay even though we had already paid. Hotel management would not acknowledge they were in the wrong and it took 3 days for a refund to be issued. Also elevators were a disaster. They constantly broke down and on one morning I was trapped in an elevator for over 15 minutes. They dont seem to have service elevators. You could wait 10 or 15 minutes before an elevator comes!
There was also a fire alarm during my stay which was dealt with very badly by staff. Oh and the rooms are small but clean!