Spring time is a great nursery but i have had to o...

Spring time is a great nursery but i have had to only rate 1 star due to the discusting service of one of the consessions within the premises.. I purchased a light in Luminere and paid in full to be told i would receive a call upon delivery of my light fitting.. no call so i called 3 weeks later! Yes my light was in. I called last fri and made the trip over this monday.. 24 miles! Luminere shut! We arrived at around 10.30am and hang around until 1pm as springtime staff advised luminere staff may turn up and open at some point during morning. This did not happen. Springtime.. you are letting your business down by allowing your concessions to get away with this terrible customer service. As a former retail employee of a former large retail chain i would have thought it only correct that Springtime staff should have access to Luminere shop for health and safety reasons? I then could have produced my receipt and collected my light.. resulting in a happy customer!