Very poor overall experience start to finish. What...

Very poor overall experience start to finish. What was to be a nice end to a lovely two week trip, which included several wonderful hotels in Rome, Tuscany and Positano, was a real disappointment. Not worth the price for what we thought was supposed to be a luxury hotel. Room was inadequate and had exterior shutters banging through the night, bugs seen in canopy above bed and overall cold feeling to decor. We were denied a change in room stating hotel was booked. Staff not overly accommodating at all and very business like, lacking warmth. Dinner was also overpriced for the quality, both meals served cold having to be sent back. We would not return or recommend.