Terrible customer service!!! I called them in Marc...

Terrible customer service!!! I called them in March to cancel the virtual terminal. After waiting for an hour over the phone I talked to their agent. They said someone will call me in 5 days to speak about cancellation. After a week they called and said that I have to email them to request cancellation in the month of May. I emailed them on May 6. They never responded!!! They are stilling charging me!!! I will report them to Consumer Protection Ontario. Never use them or you can't get out!