Trouble 1st day of arrival room booked months ago ...

Trouble 1st day of arrival room booked months ago not available had to live out off suitcases in alternate room & was told not to unpack would be changing your room @12:00 tomorrow and find something to due till 2:30 very inconvenient I thought this chain was respectable am HH member left email to mgmt of displeasure no response three day in