The gal at the check in when we arrived was very r...

The gal at the check in when we arrived was very rude. We went with friends and requested rooms by each other, she put us on separate floors even though we had both upgraded our rooms. Which, we did not get the upgraded room because there were " none left ". No compensation or apologies. We went the end of February this year and had booked everything for our trip in October of last year so I don't know what the problem was. We also not told about the resort fees. The toilet in our room wouldn't flush right. Besides that everyone and everything else was good but we won't return there.