Jc Burton

Review of Grand Teton and Eagle Rock Har...

DO NOT GET SERVICE FROM THIS DEALERSHIP!

DO NOT GET SERVICE FROM THIS DEALERSHIP!

I was traveling through on my Harley up to Montana when my primary chain tensioner decided to disintegrate. So, in the morning I stopped by this dealership to see what they could do to repair my problem. The service adviser was great at addressing my need of getting me into the shop, but while I was describing my problem the service manager proceeded to be condescending to me by stating that I didn't know what I was talking about and that my clutch cable wasn't on the same side as my primary chain (which he was mistaken about).

They got me into the shop and after a while they brought me back to show me the inside of my primary chamber and what had happened. The plastic chain tensioner had fell apart inside and was ground into tiny plastic chunks, but other than that the case looked like it could be flushed out and the part replaced and I could be on the way. I asked this and was rejected. They stated that they would have to take apart the transmission, and engine block and it would be an incredibly invasive procedure that would cost $5000.

I was appalled and it made absolutely no sense to me. So, I started calling my local shops in Utah. Everyone was awestruck by the diagnosis and said the procedure would cost $200, including parts and labor. I decided to trailer my bike home. After they put it back together I was charged $80 for a ruined vacation, to be talked down to, and for them to have an astronomical misdiagnosis that was $4800 over.

The techs and service manager are not knowledgeable about simple repairs. I could only imagine something that needed serious repair.