I like my doctor, and the nurse practitioner that ...

I like my doctor, and the nurse practitioner that I see as my PCP, but unless you scheduling an appointment, don't expect anyone to answer their phone for any other department. Also expect to have your call ignored or returned after 1 to 2 days. Make sure all your questions are asked at your appointment, and that nothing arises in the meantime, or you will be hard pressed to receive any answers.