Gerry Adams Review of Easy rest adjustable sleep sys...
DO NOT BUY ANYTHING FROM EASYREST.
DO NOT BUY ANYTHING FROM EASYREST.
The bed is great, but the customer service is horrible. The owner should be ashamed to have a rude, unhelpful and unprofessional staff answering the phone. All I wanted was a replacement remote. I wanted an invoice sent so I get it paid by my trustee. Chris at customer service said, "no, they don't do that". And then he hung up on me. I called back and asked for the legal department and Keith said no. I ask to be able to contact corporate headquarters and he said no. This was after I had a lengthy conversation with Ann Mowrey the public relations director. She said just send an email with a picture of the remote to customer service and they would help. But never call me and then they were rude and unprofessional when I called them.
So DON'T BUY ANYTHING FROM THIS COMPANY, THEY DON'T RESPECT THEIR CLIENTS.
The customer service behavior has an evil disposition.
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