Our experience was very good except for the car va...

Our experience was very good except for the car valet experience. First, the cost for overnight parking was recently increased significantly to $62 per night. Second, when we tried to use their text system to notify them we needed our car we got essentially an error message that said they could not find a record of our car. Third, when I called the phone number to notify them we needed our car the phone was never answered. We call several times. Fourth, we went down to get our car and when I told the attendant about the problems we had trying to reach them he basically said 'tough.' Fifth, we have a plug-in hybrid and when we gave them the car we ask that they charge it ( a service they have and promote.) When we got the car it had not been charged. Overall a miserable experience that cost way too much.