Holly Stevens

Review of Norwood Health and Rehabilitat...

My mom was admitted two nights ago. I came to visi...

My mom was admitted two nights ago. I came to visit. My service dog was prohibited from entry.

They got his shot records from Banfield and knew he was up to date, in his service vest and was leashed.

Since the refusal, I have heard from Whitney, who trains their team leaders. Their new policy (changed in January to allow service dogs in all patient areas) has reportedly not been properly shared.

I am going to try again to see my mom, tomorrow.

I am boosting my star rating by two because of the assurances made in the phone call.

We will see what happens tomorrow I guess.

#update: no problems getting my service dog inside to visit my mom. They even put "visit with dog" on her daily schedule.

Mom says she really likes the hospital because no one lays around in their beds. They are all up, dressed and working out!