Ali K

Review of Moore Cadillac of Tyson’s Corn...

For the second time over the period of a month my ...

For the second time over the period of a month my credit card has been charged by their in house Enterprise rental car for a courtesy car that was provided (back in January) when service on my vehicle was going to take longer than the current working day. I did not authorize this charge nor was I notified this charge was going to be billed to me. When the first charge occurred on my card (03/26/13 for a December visit) it took one month, several phones calls, and multiple visits to the dealership in order to get resolved. It was finally resolved 04/29/13. When I got my credit card statement and saw that my card was charged again on 04/26/13, I called on (05/03/13) and was told that I would not be helped and to call someone else. Another visit to the dealership to resolve the issue did nothing as well. It is now 05/31/13 and I have still have not gotten my money back. Since phone calls and visits did not seem to work I emailed the dealership about it and I got multiple calls from sales reps asking if I wanted to buy a new car. I find the lack of customer service very disheartening. I have been a patron of this dealership for almost 5 years and my family has been a patron for almost 15. We have taken at least 7 cars off their lot and I was about to take an 8th. As this is not the only customer service issue that has been present at this dealership over the past year and the obvious disregard for their loyal customers I am regrettably forced to take my business elsewhere.

True to form, left 2 messages for Ms. Parker have yet to hear back.--Thanks