Matthew Thompson

Review of S&J Auto

I bought a used 2007 GMC Acadia AWD with about 88k...

I bought a used 2007 GMC Acadia AWD with about 88k for mileage back in January 2016 with the intention for it to be a safe reliable vehicle for my wife to drive and young kids to ride keeping in mind it is a "USED" vehichle and being better off during the winter. I figured if i'm going to spend that kind of money i'm going to get the extended warranty just in case (heaven forbid anything should go wrong) about 32 days after taking this vehicle off their lot I started having troubles with it I.E the check engine light, brought it to the dealer they hooked it up found out something in the transmission, had to wait for what I call their GMC wizard to come in to do the diagnosis because they didn't have the equipment there (over a hundred dollars later for him to plug into it) couple of weeks later rear lift-gate wont work, take it to them again, found out there's a recall on a part for the liftgate,"take it to a GMC dealer." says the lady in service. took it to the GMC dealer got the recall part fixed still didn't work. took it back to S&J they had it for a week couldn't fix the issue of it going up 3/4 of the way them coming down even after having their "wizard" look at it. Few weeks later took it in for a total of two times to durability transmission because again the check engine light went on, they plugged in found the issue for the transmission. called the warrantee company. warrantee company says send us proof of issue Durabild calls me says they want proof of whats wrong but wont give a definate yes or no on coverage however in order to visually see the issue in the transmission durabild needs someone to raise there hand and say ill pay for you to tear the transmission apart in order to take pictures (oh by the way it was predicted to be over 1k). Durabild asks me what to do. I said ill try giving it back and seeing if they can either reimburse or trade vehicles and because of the continues problems, S&J didn't want to do that as we signed a piece of paper saying i'm not going to bring it back even if I drive it off the lot and it blows up. End all be all I live in Maine now I took it to a dealer up here they fixed the lift-gate and the transmission I.E the electronic hydrolic control module (TCEHM) system for $1,100 DO NOT BUY FROM S&J AUTO ON 60 DANIEL WEBSTER MERRIMACK NH. Vinney in the office is cool but they sell vehicles that they bought from a auction that are no good, they don't have the capability to fix anything short of doing a oil change. i'm still having problems and plan to get rid of the vehicle ASAP can't give them zero stars so 1 star it is. by the way its been 7 months since we bought it in January and seeing more indications that it needs to go back into the shop. I would expect for the price they sold it to me it wouldn't have these many problems so early of me owning it.