First of all when I think oil change I think that ...

First of all when I think oil change I think that my car is going to be verified for its ability to perform in the future and have most of the system items checked

For instance on a new car when you take it in for an oil change, The reservoirs for windshield fluid maybe coolant should be checked and filled.

However in your facility sometimes the car gets washed sometimes it doesn't this time it did not get washed my windshield fluid did not get filled my tires were filled because I specifically asked them to be but why do you even have people working on the car if they don't perform a task.

If you're going to provide quality you should at least have a consistent quality of performance that the customer can expect. If I take 2 hours out of my day to sit and wait in line and then have the car oil change done that takes 45 minutes at your facility no matter if there's somebody in front of you or not then I expect all things to be performed because usually if somebody's getting an oil change it's because it really needs it or they're doing a road trip which they do not want to have to stop and buy windshield washer fluid while they're 500 miles into their trip and it's dark and bugs are sticking to their window and now they can't see because they ran out of fluid because the task was not performed properly

Thank you for being what I thought was my favorite automobile dealer I am glad I'm moving out of the area and now I wish to have no more questionnaires about your facility because you're not meeting my expectations, you're hardly even meeting the minimum requirement for service or what it cost for an oil change these days.