Adam Cooper

Review of Delta Dental of Illinois

I work for a dentist's office. I have to call Delt...

I work for a dentist's office. I have to call Delta Dental at least once a day. The customer service representatives are consistently rude and uneducated. Average hold times are 30 min to an hour. Representatives will hang up on calls to keep call times down and get through the volume. Representatives refuse to give any information over the phone and insist on sending via fax (they have the ability to send via email but will refuse). The hold up with this practice is 9 times out of 10 they do not send the fax or email so you will be required to callback at least a second time. My record was 5 times in one day for the same patient. Maybe you can beat me.