Wei Gao

Review of Bachman Furniture

We needed some furniture, so my husband and I went...

We needed some furniture, so my husband and I went to Bachman Furniture in April. When we walked into the store, we saw most products have clearance tags. We ordered a set of sofa and a king bedroom set from them. Jerry, the salesman said that they are from Italian. But they don't have any in stock, we have to wait about 4 months for the next shipment. Yes, they order brand new Italian furniture for clearance sale. We were more excited than curious at that time.

In September, our order arrived, and we scheduled a day for delivering. Their delivering date is not flexible at all. Only one day per week for our area, so I have my parent-in-laws waited in the house. When I got home in the afternoon, I noticed two small cut on the back of the sofa and a discoloration spot. One cut was even repaired in some way, but the cut is still very obvious. I contacted Bachman Furniture right away. Jerry said that I have to talk to the person who works in custom care department. Carrie is that person, but she is not there that day. After several days, I don't hear from them, I contacted them again. I told Carrie what happened to the sofa. She said she will have the delivery guy take a look at it when he comes for delivering another item.

The delivery guy came and took several pictures. I have to call again to find out the result. Carrie said she will talk with her manager, then let me know. After several days, Carrie called me said the delivery guy didn't notice the damage when they deliver the sofa. My in-laws are in their 70's, their eyesight are not very good. It's possible that they didn't notice anything. But I saw the damage right away when I got home. I told Carrie that I don't think it's caused by the delivery, I think it was damaged in the factory, because one cut was repaired. But Carrie told me that the sofa set is sold as clearance item, Bachman is not responsible for anything. WTF!!! They have clearance tag on almost every furniture, and they order the sofa set as brand new item from the manufacture! Now they tell me they are not responsible for any damage because of the clearance item? I think Bachman Furniture is using Clearance Tag as a sales strategy, but then use it again to get them out of responsibilities.

Beware about their product. They claimed that the product is from Italy, but the quality is not very Italian. There is no brand tag attach to the furniture, which make me wonder if they are authentic Italian furniture.

I won't go back there anymore, I won't refer my friend shopping there anymore either. We made almost $9000 purchase from them, but didn't get $9000 service. They shouldn't treat their customers as idiots.