HORRIBLE experience at Revolution Cycle!My son pur...

HORRIBLE experience at Revolution Cycle!My son purchased a bike a few weeks ago from Revolution Cycle. He only had the opportunity to ride it 3 times as he had to leave the province for work. He was happy overall with the bike but after a few rides felt the gears were no longer operating smoothly. His older brother rode it and confirmed so I accompanied my older son with the bike to Revolution Cycle to have it adjusted. A service tech adjusted the bike and we we left the store. Awesome...So far so good! My son decided to test the bike once we got outside and after 3 or 4 revolutions of the pedals the left pedal flew off causing my son to almost crash. He was able to control the bike somewhat and only ended up hurting his ankle and causing damage to his shoes. Customers outside came over to see if he was okay! We returned pedal and parts in hand and told the service dept what happened and asked them to fix it with a new undamaged pedal. The bike was taken into the back of the service dept and my son and I sat around waiting to see what they planned to do as no one was saying too much to us at this point. Eventually a man came over and spoke to us. He did not identify himself by name but we were to find out later through staff that he was the owner. He was extremely rude, arrogant and condescending! He told us that they were putting on a new pedal however he took no responsibility for the situation and kept on saying that my son had to have messed with it. I assured him that was not the case, a fact that I confirmed with my son over the phone just to be 100% clear. The owner refused to accept this and repeated over and over and over again that uh yeah he did and when I told him repeatedly that neither son had adjusted the bike in any way he then sarcastically said well then his buddy did . He showed no interest in listening to the details of the incident not did he ask about or care about my son getting hurt. Customers showed more concern and empathy than the actually owner of the store! Also, my son since informed me that the pedals were not installed on the bike when he purchased it. The service tech installed them. So the pedals were installed by their service techs, and the bike was worked on minutes before the pedal blew off and injured my other son but it was due to the fault of something we had done!!! Really???? I understand things happen, and my injured son was most understanding considering he was the one who was hurt and his favourite pair of runners damaged. What we really wanted was obviously to have the bike repaired but also to have the owner or manager to actually show respect and concern!! Neither of which we received from him. Finally the repair was completed and bike was tested before being returned to us. The service manager came and spoke to my son and I, and he was thankfully gracious and actually listened to us. He tried explaining in technical terms why they felt this could not have been the fault of the store which is still incomprehensible to us but at least he was kind and listened and apologized which was really all we wanted to hear from the start of this whole mess. I may not be savvy when it comes to bikes but I do know the frickin pedals should stay on when they have been installed by a service tech. So a brand new bike whose pedals were installed at the store at time of purchase and was serviced immediately before the pedal blew off somehow had this happen due to something we apparently did even though I repeatedly assured the owner nobody did anything to the bike other than ride it a few times. I have purchased a number of bikes for my sons and myself at Revolution Cycle over the years but this is most definitely the very last one! We were treated like liars and idiots from the owner instead of valued customers who were in my opinion calm and showing great patience under the circumstances. I will warn my friends and my family to stay away!!!