What terrible customer service! Love the products,...

What terrible customer service! Love the products, hate the customer service. They did not honor the terms of their contract, I called multiple times, was told that the cancellation fee would apply (even though it was within 10 days...again as per the contract), was told it was escalated and a team would call me back. Never got a call back, not any of the times that I called. The people were extremely rude to me, they did not know the product, they didn't speak English very well. Received email denials all with poor grammar. I do enjoy the adobe products, quite a bit actually, but the customer service is the worst I've ever encountered.