Brian Wolfson

Review of The Ford Store San Leandro Lin...

Last year I brought my 2011 Explorer to the San Le...

Last year I brought my 2011 Explorer to the San Leandro service dept. for basic service and for repairing a broken 3rd row seat back. Willie Pate was the service advisor who assisted me. I was given a rental car through a company across the street. The regular service plus an adjustment to sync system was completed but took near 5 days. Although the rental car should have been completely covered through my extended warranty plan, they left me with the bill for 2 days. Willie told me he would look into the rental car bill issue. He also said it would cost well over $500 to fix the 3rd row seat and a few weeks wait for the part as well as needing to send the vehicle out to a specialty upholstery shop to do the job.
To make a very LONG painful story short, although Willie was a nice enough guy, he was unable to get it together to fix the seat and was unreliable with the follow through with calling me when promised and ordering. The part was ordered wrong 2-3 times despite me bringing the vehicle in 3 times. Along the way I had to track down Don Andrade, the service manager, who said he would help but was also just as unreliable and I had to initiate all contact with him except for maybe one call back from him. S.L. Ford decided after several months of stringing me along, that they could not fix the seat and to go elsewhere. On top of that they lost my keys for 40 minutes one morning and made me late for work. Bottom line, S.L. Ford blew me off. They still owe me $ for 2 rental car days and strung me along for SEVERAL months while I had a non-functional broken seat.
My advice, go to Albany Ford, they diagnosed the broken seat part and for $100 I had it in 5 days. The kicker is, I installed the part myself in less then 10 minutes! Avoid S.L. Ford if you have any non-basic service needs.