The thrustfuljoker2

Review of Commonwealth Dodge

Well Monday may 7 I go to outside at 530am to go t...

Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very good. Well about 4 hours later I recieved a call from lmpd saying they found it. So I immediately call commonwealth dodge so I could get a new key. The guy on the phone tells me sure bring it in and it should only take about 30mins. So I get my truck towed there and go to the service department to find out they don't even have a key! The dude on the phone tells me to bring it there without even checking if they have one. Who does that? So they call around and say there's one at another dealer. Now if I knew that I would've just went there if he did his job. So there was a problem with getting a pin for the new key which I didn't have a problem with. That was something nobody could have foreseen. So about 430 that day I call and they tell me that they have the pin. So I'm thinking I can pick it up by 5 when they close. Nope! He tells me that the techs are fine for the day. No it's because you still don't have a key! Well the guy on the phone says that it'll be done first thing in the morning around 10. So I hear nothing by 11am Tuesday the 8th . So I call at 1130am sat on hold for 7mins for them to tell me that they still don't have the key. So finally about 230pm they call and say that it's ready. So because of the lazy, incompetent, dishonest service department a job that they told me would only take 30mins turns into almost 2days and $800 off my paycheck. I still have recalls that need to be done on my truck and I will drive to another state before I go to these people ever!