We stayed here and paid online on arrival at check...

We stayed here and paid online on arrival at check in they asked for a credit card which was fine and explained they may take a 50 pound payment that would go back into my account if not used.
We checked out the following morning paid for our room bill separate
But over a week later and 2 unanswered emails which infutiates me and no 50 pounds back in my account is not a good thing.
It really spoils itself and I wont stay here again and I'll be taking it further .