Used to love this hotel but the last time I stayed...

Used to love this hotel but the last time I stayed here I thought the staff felt very entitled. I was told that I couldn't smoke in my room at least 6 times. One of the girls at the front desk insisted that I call my bank who stops use of my debit card quite often for fraud protection right there in the lobby even though the room was paid for, my phone needed charging, I needed to use the bathroom and I know she heard another staff member say I had stayed there before.