Shiny Side

Review of Kingsmill resort

CV-19 seems to have impacted the service level of ...

CV-19 seems to have impacted the service level of this resort during our Sun-Fri 6 day/5 night Aug 2021 stay. Our check-in was delayed by 2hrs with only the offer to head to the pool as the use of our time. Ended up getting 2 brunch certificates, but didn't use because when we lunched there the food tasted slightly off. Limited open restaurants on certain days at certain times. If you are going to spend your day golfing or playing tennis, this may but worth it. We liked that dogs are allowed & each room had its own entrance & balcony; but overall, this place needs a renovation, a deep cleaning and every worker trained to give stellar service. Pool was shut down for a day too. Tough in this blazing hot weather. Did discover a great tropical smoothie sold poolside. Even though shuttle bus is posted to its website as a service to Busch Gardens, the resort sold its vans so no longer available. Using Uber to get around was a disaster and taxi didn't work well either for drop off/pick up. Long distance between points at the resort. Not easily walkable & only told of its local to the resort shuttle service near the end of our stay rather than at check-in. Photos: Bathroom mold and worn balcony furniture with dirt & cobwebs.