Anna Holman

Review of Empire Today, LLC

DO NOT USE EMPIRE! My experience with Empire has b...

DO NOT USE EMPIRE! My experience with Empire has been one of the worst experiences I ve had with a contractor. First, the flooring I chose wasn t in stock and they kept canceling/rescheduling my appointment. I finally had to cancel the flooring order because they were unable to deliver. They charged me for the carpet, I paid the amount in full, weeks later they charged me another $751.00!!! I ve called them about 8 times since I incurred the charge and each time no one can help. I ve been told that I don t owe (which is correct) and that it would drop off in 5-7 Days, I was told to call Wells Fargo (because it was a line of credit through them) they said they had no control over it, and here I am, still with no resolution and a possible ding on my credit because Empire s billing dept. made a mistake. Along with that, I checked the account today and was billed an additional $30? They are doing all they can to rip me off, but I ll have to write letters to corporate because customer service is not helping. They claim that my account was escalated and that someone would call me back, but nothing yet. What s sad about all this is I m planning to refinance my house pretty soon but because of Empire s mistake I risk running into issues or even a higher re-if rate due to their mistake. I can not afford to pay a bill that I do not owe. I really feel bad that as a customer who did everything I was supposed to do from my end, namely pay them for their services and the lack thereof, but in return I get charged for something I do not owe and my credit score gets impacted. To all who are considering using the flooring, save yourself months of drama and unprofessionalism, run away!