Unfortunately very bad experience. Rooms are OK if...

Unfortunately very bad experience. Rooms are OK if you don't expect more than a simple over night stay. But, more important - forgot 3 weeks ago jacket in room. Few hours later after phone request it was confirmed to be found and to be send immediatly to my german address. According to the management it was sent WITHOUT tracking number! Serious ? Till today it didn't arrived. Am more than disappointed.

Yesterday, almost 4 weeks later - Jacket arrived...Thank you!