Teresa Runevitch

Review of Hotel H10 Ocean Maya y Coral

We were there May 6 thru 13th 2017. We ended up ge...

We were there May 6 thru 13th 2017. We ended up getting ill for 5 days. Talking to the other guests we found out that they also got ill. We ended up getting the runs real bad for two days, and then after that we couldn't eat because then we would get stomach cramps. We took the meds that we had with us, and then had to go to the front desk and they sent someone from the resort to Playa Del Carman for more medicine and electrolite. After we returned home we contacted our travel agent and told them what happened, they contacted the resort and they said that they knew nothing about the situation. They lied about the whole thing. All we wanted was to be compensated for part of our trip and the resort refused . We absolutely will not return to this resort and we are not recommending it to anyone we know. We've been to Mexico at least 11 times and this is the very first time that this has happened to us. On the plus side the resort was nice, people were nice, food was so so, but the resort was very understaffed.